Developing strategies for hospitals from patient and personnel perspective with DEMATEL

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dc.authorid0000-0002-5508-194X
dc.authorid0000-0002-8529-6466
dc.authorid0000-0002-5919-1986
dc.contributor.authorKedikli, Erman
dc.contributor.authorYılmaz, Emre
dc.contributor.authorDemir Uslu, Yeter
dc.contributor.authorYiğit, Pakize
dc.date.accessioned2021-05-21T11:10:25Z
dc.date.available2021-05-21T11:10:25Z
dc.date.issued2021
dc.departmentİstanbul Medipol Üniversitesi, Sağlık Bilimleri Fakültesi, Sağlık Yönetimi Bölümü
dc.departmentİstanbul Medipol Üniversitesi, Tıp Fakültesi, Temel Tıp Bilimleri Bölümü, Biyoistatistik ve Tıp Bilişimi Ana Bilim Dalı
dc.description.abstractIn this study, it is examined that how to improve hospital performance was examined. In this context, because of the literature review, 12 different Balanced Scorecards Performance Indicators are selected, which may be effective for developing strategies. DEMATEL method used for determining more important indicators. According to the results, rate of patient complaints, staff satisfaction rate, patient’s satisfaction percentage are the most important indicators. However, the rate of patient complaints and staff satisfaction rate rank the first and the second, while the cause degree of them are effect and cause, respectively. Thus, managers need to pay more consideration and developing strategies to increase staff satisfaction, so it will be possible to reduce the percentage of patient complaints, second important criteria. Consequently, increasing to staff satisfaction rate can help the improving total performance.
dc.identifier.citationKedikli, E., Yılmaz, E., Demir Uslu, Y. ve Yiğit, P. (2021). Developing strategies for hospitals from patient and personnel perspective with DEMATEL. Contributions to Management Science içinde (1-15. ss.). Springer Science and Business Media Deutschland GmbH. https://dx.doi.org/10.1007/978-3-030-72288-3_1
dc.identifier.doi10.1007/978-3-030-72288-3_1
dc.identifier.endpage15
dc.identifier.issn1431-1941
dc.identifier.scopusqualityQ4
dc.identifier.startpage1
dc.identifier.urihttps://dx.doi.org/10.1007/978-3-030-72288-3_1
dc.identifier.urihttps://hdl.handle.net/20.500.12511/6881
dc.identifier.volume2021
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSpringer Science and Business Media Deutschland GmbH
dc.relation.ispartofContributions to Management Scienceen_US
dc.relation.publicationcategoryKitap Bölümü - Uluslararası
dc.rightsinfo:eu-repo/semantics/embargoedAccess
dc.subjectPersonnel Perspective
dc.subjectDeveloping Strategies
dc.subjectHospitals
dc.titleDeveloping strategies for hospitals from patient and personnel perspective with DEMATEL
dc.typeBook Chapter

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