SERVQUAL-Based performance analysis of agricultural financing in E-banking industry: An evaluation by IT2 fuzzy decision-making model

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dc.authorid0000-0002-9858-1266
dc.authorid0000-0002-8072-031X
dc.contributor.authorYüksel, Serhat
dc.contributor.authorDinçer, Hasan
dc.date.accessioned2020-03-20T13:35:21Z
dc.date.available2020-03-20T13:35:21Z
dc.date.issued2019
dc.departmentİstanbul Medipol Üniversitesi, İşletme ve Yönetim Bilimleri Fakültesi, Uluslararası Ticaret ve Finansman Bölümü
dc.description.abstractThe aim of the study is to measure the effectiveness of commercial banks in the agricultural financing in Turkey. For this purpose, 10 different criteria are identified based on five different SERVQUAL perspectives. Moreover, 10 different Turkish deposit banks traded on BIST are taken into consideration in the analysis process. Interval type-2 fuzzy DEMATEL (IT2 FDEMATEL) method is used to weight the dimensions and criteria. Also, deposit banks are ranked with interval type-2 fuzzy TOPSIS (IT2 FTOPSIS). The findings show that flexibility of needs, branch availability, and qualified personnel are the most important criteria for agricultural financing. Hence, it is recommended that banks design a system in which customers can access the banks in flexible times related to the agricultural financing. Another important recommendation is that banks open new branches near the agricultural regions so that farmers can reach the banking services easily. Furthermore, banks should also improve their personnel for agricultural issues with necessary trainings.
dc.identifier.citationYüksel, S., Dinçer, H. (2019). SERVQUAL-Based performance analysis of agricultural financing in E-banking industry: An evaluation by IT2 fuzzy decision-making model. Tools and Techniques for Implementing International E-Trading Tactics for Competitive içinde (21-41. ss.). IGI Global. http://doi.org/10.4018/978-1-7998-0035-4.ch002
dc.identifier.doi10.4018/978-1-7998-0035-4.ch002
dc.identifier.endpage41
dc.identifier.isbn9781799800378
dc.identifier.isbn9781799800354
dc.identifier.scopusqualityN/A
dc.identifier.startpage21
dc.identifier.urihttp://doi.org/10.4018/978-1-7998-0035-4.ch002
dc.identifier.urihttps://hdl.handle.net/20.500.12511/5054
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherIGI Global
dc.relation.ispartofTools and Techniques for Implementing International E-Trading Tactics for Competitiveen_US
dc.relation.publicationcategoryKitap Bölümü - Uluslararası
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectFuzzy
dc.subjectAgricultural Financing
dc.subjectAnalysis
dc.titleSERVQUAL-Based performance analysis of agricultural financing in E-banking industry: An evaluation by IT2 fuzzy decision-making model
dc.typeBook Chapter

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