Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment

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dc.authorid0000-0002-8072-031X
dc.authorid0000-0002-0068-0048
dc.authorid0000-0002-9858-1266
dc.contributor.authorDinçer, Hasan
dc.contributor.authorHacıoğlu, Ümit
dc.contributor.authorYüksel, Serhat
dc.date.accessioned10.07.201910:49:13
dc.date.accessioned2019-07-10T19:57:17Z
dc.date.available10.07.201910:49:13
dc.date.available2019-07-10T19:57:17Z
dc.date.issued2017
dc.departmentİstanbul Medipol Üniversitesi, İşletme ve Yönetim Bilimleri Fakültesi, Uluslararası Ticaret ve Finansman Bölümü
dc.departmentİstanbul Medipol Üniversitesi, İşletme ve Yönetim Bilimleri Fakültesi, İşletme Bölümü
dc.descriptionWOS: 000407410000002
dc.description.abstractThe purpose of this study is to evaluate the performance of the European airlines, using a balanced scorecard perspective. Within this scope, a hybrid multi-criteria approach was used by combining the Fuzzy DEMATEL, Fuzzy ANP, and MOORA methods. The results demonstrate that customer dimensions and profit per customer are the most significant key factors in the balanced scorecard perspective. Additionally, the airline companies with the largest profit (per employee) and highest number of passengers and flights (per employee) had the best scores in the multidimensional performance results. Furthermore, the airline companies with the highest profitability and efficiency are more successful than other companies. Therefore, we recommend European airlines to focus on these aspects in order to improve their performance. This study makes an important contribution to literature by helping to solve a significant problem in the market with the proposed methodology.
dc.identifier.citationDinçer, H., Hacıoğlu, Ü. ve Yüksel, S. (2017). Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment. Journal of Air Transport Management, 63, 17-33. https://dx.doi.org/10.1016/j.jairtraman.2017.05.005
dc.identifier.doi10.1016/j.jairtraman.2017.05.005
dc.identifier.endpage33
dc.identifier.issn0969-6997
dc.identifier.issn1873-2089
dc.identifier.scopusqualityQ1
dc.identifier.startpage17
dc.identifier.urihttps://dx.doi.org/10.1016/j.jairtraman.2017.05.005
dc.identifier.urihttps://hdl.handle.net/20.500.12511/2943
dc.identifier.volume63
dc.identifier.wosqualityQ2
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherElsevier Sci Ltd
dc.relation.ispartofJournal of Air Transport Managementen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectEuropean Airline Industry
dc.subjectMulticriteria Decision-Making
dc.subjectBalanced Scorecard
dc.subjectFuzzy DEMATEL
dc.subjectFuzzy ANP
dc.subjectMOORA
dc.titleBalanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment
dc.typeArticle

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