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Investigating the antecedents of task- technology fit: A field study in Turkish private hospitals
(Inderscience Enterprises Ltd., 2016)
Turkey has faced an essential shift in healthcare services due to the establishment of healthcare information standards with a common database. We focus on assessing the progress made towards realising the operation of new ...
Analyzing perceived healthcare service quality on patient related outcomes
(Emerald Group Publishing Ltd, 2016)
Purpose - Through the lens of a total quality management approach, this paper aims to examine the effects of health-care service quality on patient satisfaction, repatronage intention (RI) and positive word-of mouth (PWOM) ...