Organizational health literacy as a determinant of patient satisfaction

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dc.authorid0000-0002-9994-5033
dc.authorid0000-0002-2135-5105
dc.contributor.authorHayran, Osman
dc.contributor.authorÖzer, Orhan
dc.date.accessioned10.07.201910:49:13
dc.date.accessioned2019-07-10T19:50:07Z
dc.date.available10.07.201910:49:13
dc.date.available2019-07-10T19:50:07Z
dc.date.issued2018
dc.departmentİstanbul Medipol Üniversitesi, Tıp Fakültesi, Dahili Tıp Bilimleri Bölümü, Halk Sağlığı Ana Bilim Dalı
dc.departmentİstanbul Medipol Üniversitesi, Sağlık Bilimleri Enstitüsü, Sağlık Yönetimi Ana Bilim Dalı
dc.descriptionWOS: 000446680400005
dc.descriptionPubMed ID: 30041046
dc.description.abstractObjectives: To assess the organizational health literacy (OHL) of a group of hospitals and investigate the relationships among OHL, patient satisfaction, and patients' health literacy. Study design: This cross-sectional study is conducted in one state hospital, one university hospital, and one private hospital in Istanbul. OHL of the hospitals, patient satisfaction, and health literacy of a sample group of patients were investigated. Methods: OHL data were collected from six managers of each hospital by filling out the 'Health Literate Health care Organizations-10' (HLHO-10) questionnaire during face-to-face interviews. Patient satisfaction and patient health literacy data were collected from representative samples of inpatients in each hospital (n = 491 for the university hospital, 482 for the state hospital, and 486 for the private hospital). The 'Rapid Estimate of Adult Literacy in Medicine' test was used for measuring health literacy. Collected data were analyzed by the SPSS program. Results: The Turkish version of HLHO-10 questionnaire had high internal consistency (Cronbach's alpha = 0.916). Health literacy and patient satisfaction levels of the university hospital inpatients were significantly higher (P < 0.001) than those of the other hospitals. A high level of OHL was associated with high patient satisfaction. Conclusions: OHL seems to be a significant determinant of patient satisfaction.
dc.description.sponsorshipTUBITAK-Turkish Scientific and Technological Research Institution (3001-Baslangic AR-GE) [215S955]en_US
dc.description.sponsorshipThe work was funded by TUBITAK-Turkish Scientific and Technological Research Institution (3001-Baslangic AR-GE, No: 215S955).en_US
dc.identifier.citationHayran, O. ve Özer, O. (2018). Organizational health literacy as a determinant of patient satisfaction. Public Health, 163, 20-26. https://dx.doi.org/10.1016/j.puhe.2018.06.011
dc.identifier.doi10.1016/j.puhe.2018.06.011
dc.identifier.endpage26
dc.identifier.issn0033-3506
dc.identifier.issn1476-5616
dc.identifier.scopusqualityQ2
dc.identifier.startpage20
dc.identifier.urihttps://dx.doi.org/10.1016/j.puhe.2018.06.011
dc.identifier.urihttps://hdl.handle.net/20.500.12511/1887
dc.identifier.volume163
dc.identifier.wosqualityQ2
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.indekslendigikaynakPubMed
dc.language.isoen
dc.publisherElsevier B.V.
dc.relation.ispartofPublic Healthen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/embargoedAccess
dc.subjectOrganizational Health Literacy
dc.subjectHospitals
dc.subjectPatient Satisfaction
dc.subjectHealth Literate Health Care Organizations-10 (HLHO-10)
dc.titleOrganizational health literacy as a determinant of patient satisfaction
dc.typeArticle

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