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https://hdl.handle.net/20.500.12511/4410

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Developing a strategic framework for airline destination selection: a multi-criteria decision-making approach applied to Turkish airlines
(2025) Mızrak, Filiz; Mızrak, Kağan Cenk; Akkartal, Gonca Reyhan
The purpose of this study is to develop a comprehensive decision-making framework that airlines can use to strategically select new destinations, demonstrated here with a case application for Turkish Airlines. Addressing the complexities of route expansion, the study integrates the Entropy weighting method with the 2-Tuple Linguistic T-Spherical Fuzzy Decision by Opinion Score Method (2TLTS-FDOSM) to evaluate potential destinations across critical criteria, including market demand, economic impact, and regulatory environment. Data were collected from industry reports, expert evaluations, and publicly available aviation metrics to support a thorough and adaptable analysis. Findings from the Turkish Airlines case reveal San Antonio, TX (SAT), Portland, OR (PDX), and Nashville, TN (BNA) as top-ranked destinations, each offering distinct economic and operational benefits. This study contributes to aviation management literature by presenting a versatile, data-driven framework that can guide route selection for carriers in competitive markets. The framework's ability to balance quantitative and qualitative insights underscores its potential for broader application in network planning, promoting sustainable growth within the aviation industry.
Impact of global capabilities on performance in international logistics companies
(2025) Adıgüzel, Zafer; Sönmez Çakır, Fatma; Yeşilot Zehir, Songül; Zehir, Cemal
Purpose: In order to make a difference in a globally competitive environment, companies should analyze their competitors, which is one of the factors around them, well, do research, observe the environment and know how to adapt. For this purpose, the research examines the effects of competitive intensity and marketing and sales capabilities, together with the global capabilities of logistics companies operating internationally (third-party logistics companies (3PL)), which are examined. Design/methodology/approach: To establish and test the model, a sample of 504 participants working at senior levels in internationally operating logistics companies (third-party logistics companies (3PL)) with their headquarters in Istanbul was taken and a scale consisting of a total of 32 statements was presented to them. Analyses were performed using Jamovi and SmartPLS 3.3.5. This program was used because, in addition to estimating path models with latent variables, it also calculated standard results evaluation criteria. First, the results of factor analysis are given. After these analyses were completed, the hypotheses were tested. Findings: This research is supported by hypotheses as a result of the analysis that global capabilities are an important factor for logistics companies at the international level, and that the competitive intensity also affects the performance outputs and that marketing and sales capabilities also have an impact. Research limitations/implications: Since data are collected from logistics companies operating globally, it is necessary to pay attention when the analysis results are compared with different sectors. Because the intensity of competition may vary depending on the sector and market in which companies operate. At the same time, the data were collected from authorized white-collar employees working at a senior level in logistics companies. Because, in terms of the level of being able to answer the questions about the variables examined in the research model, data were collected from high-level officials. Practical implications: It is getting harder and harder to compete on a global scale by going beyond national borders. The results of the analysis show how important the global capabilities of logistics companies are, especially the increasing importance of logistics activities for countries. For this reason, logistics companies operating on an international scale need to attach importance to the competitive intensity and develop their marketing and sales capabilities. Originality/value: The research is original in that it examines the global capabilities of logistics companies in their international activities and the effects of competition intensity. In addition, it is important for companies in this sector to examine the effects of marketing and sales capabilities so that logistics companies can reach more customers in their international activities and be more effective in the market compared to their competitors.
Prioritizing cybersecurity initiatives in aviation: a dematel-qsfs methodology
(2024) Mızrak, Filiz; Akkartal, Gonca Reyhan
The aviation industry's growing dependence on digital technologies necessitates robust cybersecurity measures to counter advanced threats. This study integrates the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method with Quantum Spherical Fuzzy Sets (QSFS) to enable precise and reliable decision-making under uncertainty. Key criteria, identified through expert evaluations, include Threat Detection Systems (TDS), Data Encryption Protocols (DEP), Regulatory Compliance (RC), Incident Response Plans (IRP), User Training (UT), Access Control Mechanisms (ACM), and Network Security Solutions (NSS). Analysis using the proposed method revealed that “Regulatory Compliance” and “Threat Detection Systems” are the most influential factors, emphasizing the need for strict adherence to standards and advanced threat detection capabilities. Additionally, the significance of “User Training” and “Data Encryption Protocols” underscores the importance of comprehensive training programs and strong encryption measures. By incorporating strategic management theories such as the Resource-Based View (RBV), Contingency Theory, and Risk Management Theory, this study presents a strategic framework to assist aviation organizations, policymakers, and researchers in developing effective cybersecurity strategies, ensuring the safety and security of global air travel.
Investigation of the effects of learning and performance goal orientation on team creative efficacy and new service development performance within the organization
(University of Jaén, 2022) Adıgüzel, Zafer; Sönmez Çakır, Fatma
The purpose of this study was to analyze the relationships between the variables of learning goal orientation, performance goal orientation, executive support, team creative efficacy and new service development performance. A survey study was conducted with 592 employees working at organizations that operated in the production sector in the scope of the research purpose. The IBM SPSS 25 and IBM SPSS AMOS programs were used incrementally, and the acquired data were evaluated and analyzed. As a result of the analysis, it is emphasized that organizations should give importance to learning and performance especially because of their positive effects. Since the research is carried out on the employees in the production sector, it covers a specific sector in a specific field. The results of the research are applicable to the executive support and performances of the firms in the production sector in order to be more efficient. The research is original in terms of evaluating learning goal orientation and performance goal orientation in firms in the production sector.
Examination the effects of global capabilities and learning orientation on innovation and production performance in technology-focused manufacturing companies
(Marmara University, 2022) Sönmez Çakır, Fatma; Yeşilot Zehir, Songül; Adıgüzel, Zafer
For the research, data were collected from technology-oriented production companies operating in Istanbul in order to examine the effects of both global capabilities and learning orientation in the constantly changing technology world. A sample of 1044 participants was taken to set up and test the model and analyzes were performed using SmartPLS 3.3.5. The following hypothesis was tested: Both innovation and production performances are positively affected if technology-oriented production companies have global capabilities and can realize the learning orientation.
Examination of the effects of logistics capabilities and learning orientation on financial, growth and export performance in export-oriented companies
(Zonguldak Bulent Ecevit University, 2022) Sönmez Çakır, Fatma; Yeşilot Zehir, Songül; Adıgüzel, Zafer
The research was conducted to examine the effect of logistics skills and learning orientation on performance outcomes in exporting foreign trade companies operating in Istanbul. The reason for choosing these companies is that logistics capabilities become more important in exporting companies in terms of logistics performance and financial and growth performance. A sample of 983 participants was taken to establish and test the model, and a scale consisting of a total of 43 statements was presented to them. Analyzes were performed using SmartPLS 3.3.5. For a good organizational performance, export-oriented companies should attach importance to learning orientation and have logistics capabilities in order to constantly improve themselves. In the research, it is supported by hypotheses that the logistics capabilities and learning orientation of export-oriented companies positively affect both their logistics performance and their financial and growth performances. The research is innovative in that it collects data from export-oriented companies and examines both their logistics capabilities and learning orientations. The sample group consists of export-oriented companies operating in Istanbul. For this reason, it would be correct to evaluate the results obtained in the research only in terms of export-oriented companies and not to generalize.
Evaluation of competition strategies applied in logistics management during the pandemic process: A research on logistics companies in Istanbul
(ACC Publishing, 2022) Akkartal, Gonca Reyhan; Çulhaoğlu Uludağ, Candide
This study aims to determine the changes in the changing competition, growth, and customer strategies within the scope of the logistics management of the COVID-19 process that affects the whole world. The study will be carried out in the form of an interview, and it will be evaluated how the changes in the supply chain processes during the pandemic process reflect on the competition, growth, and customer strategies business basis. According to the results, recommendations will be made to companies operating in the logistics sector in parallel with the changes in competition, growth, and customer strategies. The study results include the need for speed, digitization, improving the quality of customer relationships, working from home, and expanding e-commerce to create a competitive advantage.
Challenges faced by working women in the pandemic period and their emotional experiences to work
(2023) Gülen Ertosun, Öznur
Purpose – The main purpose of the study is to examine the effects of non-work roles, work-related differences, COVID-19 experiences, and demographic differences on their emotional experiences towards work during this time. Design /methodology/ approach – Mixed methods research (pluralist) is used to test the hypotheses of the study. Design of the study is explanatory sequential, and method used for the procedure is building. In the first stage, a semi-structured interview method has been used and the data obtained were evaluated with content analysis, statements for the socio-demographic information form are developed with these findings. In the second stage of the study, the questionnaire is applied to 339 working women including the socio-demographic information form and job-related contentment scale. Findings – The qualitative findings of the study indicates that the changes in non-work responsibilities and the change in working type are challenging in the pandemic period compared to the previous period. According to quantitative research findings, socio-demographic differences generally indicate non-significant differences (except working styles and education levels) in job-related contentment levels of working women during the pandemic process, also they have moderate levels of job-related contentment during the pandemic. Discussion – Findings indicates that non-work responsibilities are disadvantages for working women, however these challenges are not deterministic on their job-related contentment. Also, remote working limits communication and management activities but positively affect their job-related contentment. This study contributes to both women's studies & COVID-19 studies, also practitioners to develop women-friendly strategies.
Syrian women in the Turkish labor market: understanding their labor supply behavior
(SETA Foundation, 2023) Karahan, Hatice; Gülen Ertosun, Öznur
Bu çalışma, Türkiye'de geçici koruma altındaki Suriyeli kadınların işgücü piyasasında karşılaştıkları çeşitli dinamikleri incelemektedir. Çalışma, Türkiye'nin altı farklı şehrinde ikamet eden Suriyeli kadın çalışanlar üzerinde nitel bir çalışma yürüterek ve analizimizi neoklasik işgücü arzı teorisine dayandırarak, bu kadınların çalışma kararlarını potansiyel olarak etkileyen ülke çapındaki faktörleri açıklamayı amaçlamaktadır. Ayrıca, Suriyeli kadınların işgücü piyasası sonuçlarında Türk kadın meslektaşlarına veya Suriyeli erkek meslektaşlarına kıyasla herhangi bir farklılık olup olmadığını belirlemeye çalışmaktadır. Bu nedenle, çalışma toplumsal cinsiyet perspektifini kullanmakta ve çalışan Suriyeli kadınları Türkiye'de yaşayan genel Suriyeli nüfustan ayırarak deneyimlerinin derinlemesine bir analizini sunmayı amaçlamaktadır. Çalışma bulguları, bu kadınların işgücü arzı davranışını şekillendiren hem maddi hem de manevi faktörlere işaret etmektedir.
Examining the effect of ethical work environment and leadership styles on employees' career satisfaction in organizations
(International Balkan University, 2021) Adıgüzel, Zafer; Bhatti, Omar Khalid; Öztürk, Senanur
Human resources policies continue as a concept that constantly renews and improves itself. Training and personal development opportunities are provided both to increase the performance of employees as a result of the competitive environment and the expectation that the performance criteria (a determiner of the motivation of employees) is realized. When employee satisfaction starts to decrease in organizations, the intention to leave in organizations starts to increase. In terms of human resources policies, these development opportunities are aimed at keeping challenges to a minimum. And, as a result, the performance of the companies increases based on the leadership roles of the senior managers, in addition to the human resources policies implemented. The leadership style and human resources policies of the managers shape the future of the organization. As a result of the research, we better understand how important leadership and a desirable working environment is for organizations. Thanks to the studies conducted in these areas, it is important that senior managers set an example for the decisions they make and contribute to shaping their leadership roles. In this context, we aim to examine the career satisfaction levels of white-collar employees working in the furniture industry against their leadership styles in an ethical working environment. The data obtained from the research were collected from the furniture producing companies in the marmara region where 388 white-collar employees were surveyed in 2019. Data were analyzed using IBM SPSS 25 and AMOS programs. Firstly, factor analysis and reliability analysis were performed for the validity of the scales representing the variables. Correlation analysis was used to analyze the relationships between variables and regression analysis was used to test hypotheses. The Sobel test was used to analyze the mediation effect. As a result of the research and as stated by the analysis, the change of leader members and transparent leadership have positive effects, but visionary leadership has no positive effect.
Examining the effects of dynamic capabilities and knowledge acquisition on innovation and new product performance
(International Balkan University, 2021) Çeltekligil, Kudret; Adıgüzel, Zafer
In today's world, national borders have become more flexible and permeable, with businesses realizing that their most important source of profit is their ability toconstantly present differences to their markets. And, in fact, innovations emerge as a product or a service is shaped by the knowledge and capabilities of the company as they adapt to changing environmental conditions. In other words, product variety and company capabilities develop together to adapt to the changing environment since the dynamic nature of organizations can provide an advantage in developing new products. However, information obtained from the environment may also have an effect. For this reason, if dynamic capabilities are supported with knowledge, creative activities may increase and innovation performance can be positively affected. So, in order to be successful in innovation, organizations need to be able to use knowledge as well as dynamic capabilities. This research was carried out in the automobile industry (automobile spare parts producing companies), specifically due to their dynamic structure in 2019. Questionnaires were collected from 375 engineers. Analyzes were made using the SPSS 25 program. Since the survey method was on a 5-point Likert scale, correlation and regression analysis were performed after factor and reliability analyzes were performed. The Sobel Test and Hayes Process tool were performed to analyze the effect of the mediation variable. As a result of the study, it was concluded that the dynamic capabilities and knowledge acquisition of the companies in the manufacturing sector did not sufficiently affect the product performance in an environment with high competition. This may be because competitors are more successful in competition and are preferred in terms of product performance. It will be important in terms of contributing to the literature that future studies should be conducted in technology and R&D focused companies to acquire dynamic capabilities and knowledge acquisition.
Uluslararası denizyolu taşımacılığında yaşanan tehditler ve çözüm önerileri
(Beykoz Üniversitesi, 2021) Akkartal, Gonca Reyhan
Bu çalışmanın amacı, küresel ticaretin yaklaşık %90 gibi önemli bir kısmının gerçekleştiği uluslararası denizyolu taşımacılığında önemi her geçen gün artan tehditlerin belirlenmesi ve bu tehditlerin yönetilmesi konusunda firmalara önerilerde bulunulmasıdır. Çalışmada yüz yüze mülakat tekniğine bağlı olarak katılımcılara önceden belirlenmiş olan denizyolu taşımacılığında karşılaşılan tehditleri yönetebilmeleri ile ilgili sorular yöneltilmiştir. Mülakatın sonunda elde edilen veriler ışığında bu tehditleri yönetebilmek için tercih ettikleri metotlar kategorize edilerek önerilerde bulunulmuştur. Yapılan mülakatlar sonucunda elde edilen bulgular arasında uluslararası deniz ticareti yapan firmaların dış tehditlerle daha çok karşılaştıkları, içsel tehditlerle başa çıkmanın daha kolay olduğu çünkü kendi bünyelerinde karşılaşılan tehditlerle başa çıkabilmenin maliyet olarak daha düşük olduğu saptandı. Araştırma sonucuna göre Dünyada denizyolu ulaşımının tehditlerin arasında en büyüğünün korsanlık ve haydutluk olduğu ve uluslararası Kuruluşların gemilerin güvenliğe yönelik daha çok çalışma yapması gerektiği ortaya konulmuştur.
Doğal gaz tüketiminin modellenmesi: Türkiye için MARS yöntemiyle bir analiz
(Gaziantep Üniversitesi Sosyal Bilimler Enstitüsü, 2022) Aydın, Rıdvan; Yüksel, Serhat; Silahtaroğlu, Gökhan; Dinçer, Hasan
Bu çalışmada Türkiye’deki doğal gaz talebinin tahmin edilmesine yönelik model ortaya konması amaçlanmaktadır. Doğal gaz tüketimi bağımlı değişken olarak ele alınmış, buna bağlı olarak makroekonomik veriler, iklim koşulları, enerji ve fiyat verileri ile toplumsal ve kültürel veriler bağımsız değişken olarak kullanılmaktadır. Aylık verilerin değerlendirildiği bu çalışmada değişkenlere ait 2015 yılı ocak ayı ile 2021 yılı haziran ayı arasındaki 78 gözlem kapsama dâhil edilmiştir. Madelin analiz sürecinde MARS yönteminden faydalanılmıştır. Modelde 3 temel fonksiyon ile sıcaklık oranı ve yenilenebilir enerji oranı olarak 2 değişken yer almaktadır. Sıcaklık azalışları makul seviyelerde olduğu sürece yenilenebilir enerjideki artış oranının doğal gaz tüketiminin düşmesinde çok önemli etkiye sahip olduğu görülmektedir. %99 oranında ithalata bağımlı olan doğal gazın makroekonomik dengeler içerisindeki payını azaltmak için, sıcaklık değişikliklerimi kontrol edemediğimiz bir durum olduğundan, yenilenebilir enerji yatırımlarına hız kesmeden devam edilmesi gerektiği analiz sonucunda ortaya çıkmaktadır.
Managerial support for innovation as the source of corporate sustainability and innovative performance: Empirical evidence from Turkey
(Wiley, 2022) Afshar Jahanshahi, Asghar; Adıgüzel, Zafer; Sönmez Çakır, Fatma
Managerial support for innovation plays an important role in improving the competitive positions of public and private companies. To determine the outcomes of managerial support for innovation, we conducted a survey among 333 senior staff working in 20 logistics companies in Turkey. The findings of the study show that managerial support for innovation and financial innovation improve the corporate sustainability and innovation performance of companies in the logistics sector.
Appraisal and coping predict health and well-being during the COVID-19 pandemic: An international approach
(John Wiley and Sons Inc, 2022) Kirby, Leslie D.; Qian, Weiqiang; Adıgüzel, Zafer; Jahanshahi, Asghar Afshar; Bakracheva, Margarita; Ballestas, Maria C. Orejarena; Cruz, Jose Fernando A.; Dash, Arobindu; Dias, Claudia; Ferreira, Maria J.; Goosen, Johanna G.; Kamble, Shanmukh, V.; Mihaylov, Nikolay L.; Pan, Fada; Sofia, Rui; Stallen, Mirre; Tamir, Maya; van Dijk, Wilco W.; Vitterso, Joar; Smith, Craig A.
COVID-19 has had a devastating impact on people worldwide. We conducted an international survey (n = 3646) examining the degree to which people's appraisals and coping activities around the pandemic predicted their health and well-being. We obtained subsamples from 12 countries—Bangladesh, Bulgaria, China, Colombia, India, Israel, the Netherlands, Norway, Peru, Portugal, Turkey and the United States. For each, we assessed appraisals and coping strategies as well as indicators of physical and mental health and well-being. Results indicated that, despite mean-level societal differences in outcomes, the pattern of appraisals and coping strategies predicting health and well-being was consistent across countries. Use of disengagement coping (particularly behavioural disengagement and self-isolation) was associated with relatively negative outcomes. In contrast, optimistic appraisals (particularly of high accommodation-focused coping potential and the ability to meet one's physical needs), use of problem-focused coping strategies (especially problem-solving) and accommodative coping strategies (especially positive reappraisal and self-encouragement) were associated with relatively positive outcomes. Our study highlights the critical importance of considering accommodative coping in stress and coping research. It also provides important information on how people have been dealing with the pandemic, the predictors of well-being under pandemic conditions and the generality of such relations.
Will innovation management and re-engineering positively affect sustainability and performance? Research in energy companies
(CEIPA Business School, 2022) Sönmez Çakır, Fatma; Adıgüzel, Zafer
Failure in reengineering or innovation management will not only decrease the performance of the organization but also endanger its sustainability.Objective.To carry out a study on energy companies to investigate the importance of the subject. Methodology. The reason energy companies are selected for the research is that innovation and change come to the fore with the need for new energy sources. LISREL, SPSS 25 and SPSS PROCESS V.3 were used in the analyses. Results. As a result of the research, it can be said that innovation management in energy companies has a positive impact on both sustainability and performance. At the same time, both the independent and the mediation variable effect of reengineering is positive. Conclusions. Innovation and change are inevitable and can be explained as a result of research where positive results can be achieved if properly managed.
Examining the effects of authentic leadership on information, identity, commitment and job performance
(Socioeconomics Society, 2022) Adıgüzel, Zafer; Salamzadeh, Yashar; Sönmez Çakır, Fatma
Within the scope of the study, the interactions of authentic leadership, information management, organisational identification, and emotional commitment to job performance were mentioned. Data obtained using IBM SPSS 25 and SmartPLS Package Programs were analysed. The positive effects of the factors on job performance, as well as the regression and the mediation effect analysis, were used to evaluate the factors that have mediated effect on the relationship between authentic leadership and job performance: both the relationship and mediation effect hypotheses were accepted.
Sürdürülebilir ekonomik kalkınma bağlamında havayolu sektörüne yönelik etkin yatırım stratejilerinin belirlenmesi
(Gaziantep Üniversitesi, 2022) Mızrak, Filiz; Yüksel, Serhat; Silahtaroğlu, Gökhan; Dinçer, Hasan
Bu çalışmanın amacı sürdürülebilir ekonomik kalkınma bağlamında havayolu sektörüne yönelik müşteri memnuniyeti bazlı yatırım stratejilerinin belirlenmesidir. Bu amaca yönelik olarak, havacılık sektöründe müşterilerin taleplerini etkileyen faktörlerin tespit edilmesi amaçlanmıştır. Bu bağlamda, 2019 yılında en iyi 75 havayolu şirketi arasına giren şirketler inceleme kapsamına alınmıştır. Bahsi geçen şirketlere yönelik 2011-2020 yılları arasında Skytrax web sitesinden yapılan yorumlar analiz edilmiştir. İlgili müşteri yorumları metin madenciliği yöntemiyle KNIME platformu üzerinde analiz edilmiştir. Bu kapsamda, en fazla geçen tek, ikili ve üçlü kelime grupları belirlenmiştir. Elde edilen analiz sonuçlarına göre, müşterilerin tüm havayolu şirketlerinden genel beklentileri sunulan hizmetin kaliteli olmasıdır. Koltuk rahatlığı, kabin ekibinin kibar ve yardımsever olması ve yemeklerin lezzetli olması gibi hususlar tüm ülkeler için ön plana çıkmıştır. Belirtilen hususlara ek olarak, müşteriler havayolu şirketlerinden genel olarak meydana gelen rötarlara ilişkin şikayetlerde bulunmaktadır. Dolayısıyla, bu problemi yaşayan havayolu şirketlerinin gerekli tedbirleri almadığı durumda diğerlerine kıyasla önemli ölçüde rekabet avantajı kaybedecekleri ortadadır. Öte yandan, Afrika, Kuzey Amerika ve Güney Amerika’lı müşterilerin uçaklardaki temizliğe daha fazla önem gösterdiği sonucuna ulaşılmıştır. Son olarak, Güney Amerika’lı müşterilerin fiyatların yüksek olmasına yönelik bazı rahatsızlıkları bulunduğu belirlenmiştir. Bu bilgiler göz önünde bulundurularak, özellikle bu kıtaya hizmet veren havayolu şirketlerinin düşük fiyat odaklı yatırım stratejisini belirlemeleri yerinde olacaktır. Belirtilen bu öneriler ülkelerin sürdürülebilir kalkınma hedeflerine ulaşabilmelerine yardımcı olacaktır.
Examination of the effects of internal-to-firm transaction costs and imitation capabilities on the innovation performance and competitiveness of the electric/electronic firms
(Universidade Feevale, 2022) Adıgüzel, Zafer; Çeltekligil, Kudret; Sönmez Çakır, Fatma
The aim of the research is to examine both the innovation performance of the electric/electronic firms within the technopark sector, and in addition, the internal-to-firm transaction costs and imitation capability that affect relationships and competition between the variables. In general, products that firms offer to the market are affected by each other, and in this case, the imitation capabilities of firms come to the fore. However, in order to be successful in an innovative and competitive environment, it is necessary to effectively manage the internal-to-firm transaction costs. Within the scope of the study, a survey was given to the engineers working in the electrical/electronic firms that produce and innovate within the body of technopark in Istanbul. A face-to-face survey study was conducted since production was not interrupted in the firms working in technopark during the pandemic process and remote working conditions were not possible for the production sector. Randomly selected firms were visited and 501 employees were interviewed. Analyses were made using the SmartPLS 3.4 Program; a 5-point Likert scale was used for the survey; factor analysis was used to determine the suitability of the scale expressions; reliability/validity analyzes were used to determine the consistency of the scale; and correlation analysis was used to determine the degree of relationship between the variables. Finally, path analysis was used to test the hypotheses, and the same program was used to determine the mediation effect. The results of the analyses showed that the cost of intra-firm transaction and imitation capability have positive effects on innovation performance and the competitiveness of the firms.
The mediating effect of organizational commitment on relationship between flexible working and job satisfaction: A research in logistics sector
(2019) Türkmen, Fatma; Polat Dede, Nurten
The competitive environment caused by globalization lead to logistics companies to increase their service quality and implement best practices in order to meet customer demands and to reduce their supply times. The intensity of working hours and difficult working conditions makes the attracting and retaining of talented employees difficult for logistics firms. Therefore, the effect of flexible working arrangements on increasing job satisfaction and employee loyalty in the logistics sector becomes important. In this study, the effect of flexible working on employee’s job satisfaction and the mediating role of organizational commitment in this effect were investigated. In the research, 82 employees’ data used from 10 leading companies in their sectors implementing flexible working arrangements and the data were analyzed using SPSS 25.0 program. Flexible Working Scale developed by Albion (2004), Organizational Commitment Scale developed by Allen and Meyer (1990), Minnesota Job Satisfaction Scale developed by Weiss et al. (1967) were used to measure the attitudes of the employees. Research results show that there is a positive and meaningful relationship between flexible working and job satisfaction, between job satisfaction and organizational commitment. Furthermore, the results have shown that organizational commitment has a mediating role between flexible working and job satisfaction. In other words, as organizational commitment mediates in the relationship between flexible working and job satisfaction, as organizational commitment increases, job satisfaction also increases.

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