Constructive conflict resolution: The role of leader personality
CitationGülen Ertosun, Ö. (2019). Constructive conflict resolution: The role of leader personality. Handbook of Research on Positive Organizational Behavior for Improved Workplace Performance içinde (291-309. ss.). IGI Global. https://doi.org/10.4018/978-1-7998-0058-3.ch017
The effective resolution of inevitable organizational conflicts has an important role in both individual and organizational output. In influencing and decision making, the impact of leaders is much more important than other employees, so leaders in the conflict resolution process play a critical role in organization. Naturally, the decision-making process is influenced by the personality of the leader. However, ineffective conflict resolution styles damage the fundamental values of the organization such as beliefs, trust, and a sense of belonging, all of which will occur in the organization as well as the numeric outputs of the organization. Although the concepts of conflict, personality, and leadership are often dealt with in the literature, there are few studies examining the relationship between a leader's personality traits and conflict resolution. At such an important point, the possible effects of the personality of the leader should be discussed both theoretically and empirically.