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Toplam kayıt 84, listelenen: 11-20
Innovative processes in new product and service development
(Springer International Publishing Ag, 2017)
There are many processes for new product and service development. The common shortcomings of these models are being linear and excluding feedback loops, lacking of customer or supplier involvement, and not being connected ...
Data mining-based evaluating the customer satisfaction for the mobile applications: An analysis on Turkish banking sector by using IT2 fuzzy dematel
(IGI Global, 2019)
The aim of this study is to evaluate the customer satisfaction for mobile applications in the Turkish banking industry. For this purpose, the last 500 customer comments of 24 different Turkish deposit banks' mobile ...
SERVQUAL-Based performance analysis of agricultural financing in E-banking industry: An evaluation by IT2 fuzzy decision-making model
(IGI Global, 2019)
The aim of the study is to measure the effectiveness of commercial banks in the agricultural financing in Turkey. For this purpose, 10 different criteria are identified based on five different SERVQUAL perspectives. Moreover, ...
BSC-based evaluation for the factors affecting the performance of wind energy companies
(Springer, 2020)
This study aims to identify the significant factors which improve the performance of wind energy companies. For this purpose, a detailed literature review is conducted, and eight different performance evaluation criteria ...
Strategic mapping of eco-innovations and human factors: Business projects’ success revisited
(Springer, 2020)
The ongoing discussion on the firm’s competitiveness requires to focus on environmental improvements. Thus, the development of eco-innovation projects has been recognized as an essential response of the firms to the pressure ...
Documentary risk in international trade
(Springer, 2018)
International trade is more risky than domestic trade. First of all international trade is effected cross borders between two different countries. Different countries have their own law, and culture, and language. Customs ...
Kano-based measurement of customer expectations in retail service industry using IT2 Dematel-Qualiflex
(IGI Global, 2019)
This study aims to analyze customer expectations in European retail banking industry. For this purpose, five different criteria are identified. Furthermore, IT2 FDEMATEL approach is used to weight these criteria. In addition, ...
Analysis of the customer- based efficiency at workplace for tourism industry using house of quality
(IGI Global, 2019)
The aim of the study is to evaluate the customer expectations and workplace efficiency of tourism industry in the competitive market environment. For this purpose, house of quality is applied to measure the relative ...
Electronic payment systems in electronic commerce
(IGI Global, 2019)
Technological advances and correspondingly the spreading usage of the Internet have significantly changed commerce, and also the concept of money has become more abstract. Customers with the help of the technological ...