Yazar "Yüksel, Serhat" için Business Administration listeleme
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Analysis of spiritual leadership and ethical climate for banking industry using an integrated IT2 fuzzy decision-making model
Dinçer, Hasan; Baykal, Elif; Yüksel, Serhat (IOS Press, 2021)The study aims to propose a novel model to define the role of spiritual leadership on the ethical climate for the banking industry. There are mainly three different stages in this model. Firstly, the criteria of each factor ... -
Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment
Dinçer, Hasan; Hacıoğlu, Ümit; Yüksel, Serhat (Elsevier Sci Ltd, 2017)The purpose of this study is to evaluate the performance of the European airlines, using a balanced scorecard perspective. Within this scope, a hybrid multi-criteria approach was used by combining the Fuzzy DEMATEL, Fuzzy ... -
Data mining-based evaluating the customer satisfaction for the mobile applications: An analysis on Turkish banking sector by using IT2 fuzzy dematel
Dinçer, Hasan; Yüksel, Serhat; Canbolat, Zehra Nur; Pınarbaşı, Fatih (IGI Global, 2019)The aim of this study is to evaluate the customer satisfaction for mobile applications in the Turkish banking industry. For this purpose, the last 500 customer comments of 24 different Turkish deposit banks' mobile ... -
Evaluation of financial and economic effects on green supply chain management with multi-criteria decision- making approach: Evidence from companies listed in BIST
Dinçer, Hasan; Yüksel, Serhat; Bozaykut Bük, Tuba (IGI Global, 2018)This chapter aims to analyze the financial and economic effects on green supply chain management of the food and beverages industry. For the research purpose, the fuzzy DEMATEL and fuzzy MOORA methods are used for the ... -
Finans kurumlarının etkinliklerinin artırılmasına yönelik bulanık mantık temelli strateji önerileri
Alhan, Oya; Yüksel, Serhat; Dinçer, Hasan; Baykal, Elif (Ekonomi ve Finansal Araştırmalar Derneği, 2022)Bu çalışmada finans kurumlarının etkinliklerinin arttırılmasına yönelik olarak insan kaynakları departmanlarının performansına etki eden önemli faktörlerin belirlenmesi amaçlanmıştır. Bu çerçevede, bulanık DEMATEL yöntemi ... -
Innovative capacity-based approach to blue ocean strategies of family firms: An IT2 fuzzy hybrid decision-making analysis for potential investors
Dinçer, Hasan; Baykal, Elif; Yüksel, Serhat (IOS Press, 2019)The study aims to measure the weights of innovative capacity and rank the blue ocean strategies for the family firms under the fuzzy environment. A hybrid decision making approach is proposed by considering IT2 (interval ... -
Kano-based measurement of customer expectations in retail service industry using IT2 Dematel-Qualiflex
Dinçer, Hasan; Yüksel, Serhat; Pınarbaşı, Fatih (IGI Global, 2019)This study aims to analyze customer expectations in European retail banking industry. For this purpose, five different criteria are identified. Furthermore, IT2 FDEMATEL approach is used to weight these criteria. In addition, ... -
Mevduat bankalarında kalite fonksiyon yayılımı temelli alternatif dağıtım kanallarının analizi: Monte Carlo simülasyonu ve sezgisel bulanık mantık ile bütünleşik karar verme
Dinçer, Hasan; Yüksel, Serhat (Türkiye Bankalar Birliği, 2018)Bu çalışmada Türkiye’deki mevduat bankalarının alternatif dağıtım kanallarını hangi ölçüde etkin kullanıldığının kalite fonksiyon yayılımı temelli ölçülmesi amaçlanmaktadır. Bu bağlamda; müşteri beklentileri, teknik ölçütler, ... -
A strategic approach to global financial crisis in banking sector: A critical appraisal of banking strategies using fuzzy ANP and fuzzy topsis methods
Dinçer, Hasan; Hacıoğlu, Ümit; Yüksel, Serhat (IGI Global, 2018)Financial crisis affected many people and companies in the world negatively in terms of job loss and bankruptcy. Owing to this aspect, today many banks developed strategies in order to minimize the effects of any potential ... -
Strategy development to improve the business performance of nuclear energy companies
Yüksel, Serhat; Di̇nçer, Hasan; Çağlayan, Çağatay; Uluer, Gülsüm Sena (Springer Science and Business Media Deutschland GmbH, 2021)In this study, it is aimed to develop strategies to increase the performance of nuclear energy companies. In this context, criteria based on a balanced scorecard have been determined. In order to determine which criteria ... -
Türk bankacılık sektöründe dengeli skorkart temelli yeni hizmet geliştirme yetkinliğinin bulanık mantık çerçevesinde hibrit çok kriterli karar verme yöntemiyle karşılaştırmalı analizi
Dinçer, Hasan; Hacıoğlu, Ümit; Yüksel, Serhat (2017)Yeni hizmet geliştirme kavramı, yeni ekonomi süreci ile birlikte, hizmet işletmelerinin rekabet güçlerini artırabilmeleri için dikkate almaları gereken bir olgu haline gelmiştir. Bu nedenle, hizmet işletmelerinin hizmet ... -
Using the fuzzy multicriteria decision making approach to evaluate brand equity: A study of privatized firms
Dinçer, Hasan; Bozaykut-Bük, Tuba; Emir, Şenol; Yüksel, Serhat; Ashill, Nicholas (Emerald Group Publishing, 2020)Purpose: The purpose of this paper is to present a multidimensional evaluation of brand equity performance incorporating dimensions adopted from the balance scorecard (BSC) approach to business performance. Design/method ...