Yazar "Nacikara, Elif" için Business Administration listeleme
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E-service quality and e-recovery service quality: Effects on value perceptions and loyalty intentions
Zehir, Cemal; Nacikara, Elif (Elsevier Science, 2016)With the raise of internet retailing, service quality of e-retailers has been recognized as an important factor in determining success levels of e-commerce ventures. New shopping habits resulted in a growing number of ...