Ara
Toplam kayıt 2, listelenen: 1-2
Analysing customer satisfaction of civil aviation companies of Turkey with text mining
(Springer, 2020)
This study is aimed to determine the issues that affect customer satisfaction in mobile applications to airline companies. In this context, five of the largest airlines operating in Turkey (Turkish Airlines, Pegasus, ...
SERVQUAL-based evaluation of service quality in Turkish health industry with fuzzy logic
(IGI Global, 2020)
The aim of this study is to analyze the service quality in the Turkish health sector. In this context, a literature review is conducted, and 16 different criteria based on SERVQUAL are determined. Fuzzy DEMATEL method is ...