Yazar "Yüksel, Serhat" için Kitap Bölümü Koleksiyonu listeleme
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SERVQUAL-based evaluation of service quality in Turkish health industry with fuzzy logic
Dinçer, Hasan; Yüksel, Serhat; Gökalp, Yaşar; Eti, Serkan (IGI Global, 2020)The aim of this study is to analyze the service quality in the Turkish health sector. In this context, a literature review is conducted, and 16 different criteria based on SERVQUAL are determined. Fuzzy DEMATEL method is ...