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Analysis of balanced scorecard-based servqual criteria based on hesitant decision-making approaches
(Pergamon-Elsevier Science Ltd, 2019)
The measurement of quality of services has an important influence in the companies' competence, being even more relevant in the banking sector because of the high competition to keep and attract customers. Due to this fact, ...
Balanced scorecard-based analysis about European energy investment policies: A hybrid hesitant fuzzy decision-making approach with quality function deployment
(Pergamon-Elsevier Science Ltd, 2019)
This study aims at analyzing the performance results of the European policies in energy investment within an integrated multidimensional quality measurement approach. For this purpose, the quality function deployment is ...