Ara
Toplam kayıt 1, listelenen: 1-1
Analysis of balanced scorecard-based servqual criteria based on hesitant decision-making approaches
(Pergamon-Elsevier Science Ltd, 2019)
The measurement of quality of services has an important influence in the companies' competence, being even more relevant in the banking sector because of the high competition to keep and attract customers. Due to this fact, ...