Konu "Customer Satisfaction" için Scopus İndeksli Yayınlar Koleksiyonu listeleme
Toplam kayıt 4, listelenen: 1-4
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Data mining-based evaluating the customer satisfaction for the mobile applications: An analysis on Turkish banking sector by using IT2 fuzzy dematel
(IGI Global, 2019)The aim of this study is to evaluate the customer satisfaction for mobile applications in the Turkish banking industry. For this purpose, the last 500 customer comments of 24 different Turkish deposit banks' mobile ... -
Evaluating recognitive balanced scorecard-based quality improvement strategies of energy investments with the integrated hesitant 2-tuple interval-valued pythagorean fuzzy decision-making approach to QFD
(IEEE-Institute of Electrical and Electronics Engineers, 2020)This study aims to identify quality improvement strategies for energy investments. For this purpose, a model is proposed which includes 4 different stages. In the first stage, the MCDM problem is identified for evaluating ... -
Increasing customer satisfaction in strategic communication studies: Excellence awards in the transportation sector
(Springer, 2020)As a partner of the European Foundation for Quality Management (EFQM), KalDer (Quality Foundation) annually gives Excellence Awards to companies and non-governmental organizations operating in various sectors as a result ... -
Kano-based measurement of customer expectations in retail service industry using IT2 Dematel-Qualiflex
(IGI Global, 2019)This study aims to analyze customer expectations in European retail banking industry. For this purpose, five different criteria are identified. Furthermore, IT2 FDEMATEL approach is used to weight these criteria. In addition, ...