Konu "Multi-Criteria Decision Modeling" için Makale Koleksiyonu listeleme
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Balanced scorecard-based analysis of customer expectations for cosmetology services: A hybrid decision modeling approach
(Taylor and Francis Ltd., 2020)The goal of this study is to analyze and characterize customer expectations in the cosmetics sector. Within this framework, first, the extant literature is reviewed, and 12 most prominent performance measurement criteria ...