Browsing Kitap Bölümü Koleksiyonu by Department "İstanbul Medipol Üniversitesi, İMÜ Meslek Yüksekokulu, Bilgisayar Programcılığı Ana Bilim Dalı"

Now showing items 1-1 of 1

SERVQUAL-based evaluation of service quality in Turkish health industry with fuzzy logic

Dinçer, Hasan; Yüksel, Serhat; Gökalp, Yaşar; Eti, Serkan (IGI Global, 2020)

The aim of this study is to analyze the service quality in the Turkish health sector. In this context, a literature review is conducted, and 16 different criteria based on SERVQUAL are determined. Fuzzy DEMATEL method is ...