ORCID "0000-0002-9858-1266" Kitap Bölümü Koleksiyonu için listeleme
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Data mining-based evaluating the customer satisfaction for the mobile applications: An analysis on Turkish banking sector by using IT2 fuzzy dematel
Dinçer, Hasan; Yüksel, Serhat; Canbolat, Zehra Nur; Pınarbaşı, Fatih (IGI Global, 2019)The aim of this study is to evaluate the customer satisfaction for mobile applications in the Turkish banking industry. For this purpose, the last 500 customer comments of 24 different Turkish deposit banks' mobile ... -
Evaluation of financial and economic effects on green supply chain management with multi-criteria decision- making approach: Evidence from companies listed in BIST
Dinçer, Hasan; Yüksel, Serhat; Bozaykut Bük, Tuba (IGI Global, 2018)This chapter aims to analyze the financial and economic effects on green supply chain management of the food and beverages industry. For the research purpose, the fuzzy DEMATEL and fuzzy MOORA methods are used for the ... -
Kano-based measurement of customer expectations in retail service industry using IT2 Dematel-Qualiflex
Dinçer, Hasan; Yüksel, Serhat; Pınarbaşı, Fatih (IGI Global, 2019)This study aims to analyze customer expectations in European retail banking industry. For this purpose, five different criteria are identified. Furthermore, IT2 FDEMATEL approach is used to weight these criteria. In addition, ... -
A strategic approach to global financial crisis in banking sector: A critical appraisal of banking strategies using fuzzy ANP and fuzzy topsis methods
Dinçer, Hasan; Hacıoğlu, Ümit; Yüksel, Serhat (IGI Global, 2018)Financial crisis affected many people and companies in the world negatively in terms of job loss and bankruptcy. Owing to this aspect, today many banks developed strategies in order to minimize the effects of any potential ... -
Strategy development to improve the business performance of nuclear energy companies
Yüksel, Serhat; Di̇nçer, Hasan; Çağlayan, Çağatay; Uluer, Gülsüm Sena (Springer Science and Business Media Deutschland GmbH, 2021)In this study, it is aimed to develop strategies to increase the performance of nuclear energy companies. In this context, criteria based on a balanced scorecard have been determined. In order to determine which criteria ...