Kurum Yazarı "Eti, Serkan" Bilgisayar Programcılığı İçin Listeleme
-
SERVQUAL-based evaluation of service quality in Turkish health industry with fuzzy logic
Dinçer, Hasan; Yüksel, Serhat; Gökalp, Yaşar; Eti, Serkan (IGI Global, 2020)The aim of this study is to analyze the service quality in the Turkish health sector. In this context, a literature review is conducted, and 16 different criteria based on SERVQUAL are determined. Fuzzy DEMATEL method is ... -
A study on strategy development for e-commerce businesses with clustering and spherical fuzzy analytic hierarchy process
Tepe, Serap; Eti, Serkan (Niğde Ömer Halisdemir University, 2022)E-Commerce is a shopping method that allows trading or placing an order for any product or service on a website with various payment methods. This method is gaining importance day by day and increasing its market share. ...