Yazar "Okumuş, Abdullah" için Halkla İlişkiler ve Tanıtım listeleme
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Creating value for patients through service encounter experiences: Evidence from Turkey
Akın, Mahmut Selami; Okumuş, Abdullah (Emerald Publishing, 2023)Purpose The study aims to guide private healthcare organizations to create value for patients through service encounters (SE) based on the value-in-use notion. It also intends to reveal whether SE experiences differ from ...