Konu "Quality Management" için İşletme ve Yönetim Bilimleri Fakültesi listeleme
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Analyzing perceived healthcare service quality on patient related outcomes
(Emerald Group Publishing Ltd, 2016)Purpose - Through the lens of a total quality management approach, this paper aims to examine the effects of health-care service quality on patient satisfaction, repatronage intention (RI) and positive word-of mouth (PWOM) ...