Investigation of the criteria affecting the decision of use of drone technology in the logistics sector by DEMATEL method

Abstract

Logistics is a dynamic sector that has been affected by technology since its early times. Drone vehicles rose up to the idea that technology can be integrated into logistics due to the ability to move objects from one point to another. The main idea of this study is to integrate drone technology into the logistics industry and purpose is; It is the theoretical investigation of the effects of drone technology on the logistics industry today and in the future also the determination of the degree of impact. In this research process, a literature study was conducted under the name of innovation, new technology and logistics terms also. A table was created with the subject headings obtained as a result of the literature analysis and new criteria were determined. These criteria are presented to expert opinion. These tables were analyzed with the DEMATEL decision-making method and the effectiveness levels of the criteria were determined. While the most determined criterion was the increase in the market share of the firm also the criterion with the least impact was determined as security problems. Interviews and analyzes have proven that drone technology will have an important place in the logistics industry in the future.