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Analysis of service innovation performance in Turkish banking sector using a combining method of fuzzy mcdm and text mining
(Kyrgyz-Turkish Manas University, 2018)
The purpose of the study is to examine the effecting factors for new service development capabilities in Turkish banking sector and to evaluate the performance of the banks in listed BIST based on the service innovation ...
Comparative evaluation of bsc-based new service development competencies in Turkish banking sector with the integrated fuzzy hybrid mcdm using content analysis
(Springer Heidelberg, 2018)
The aim of this study is to evaluate new service development competencies in Turkish banking sector. Within this scope, 16 Turkish deposit banks are taken into the consideration. Additionally, balanced scorecard-based ...