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Balanced scorecard-based cost analysis of service industry using a novel hybrid decision making approach based on golden cut-oriented bipolar and q-ROF sets
(IOS Press BV, 2022)
This study aims to create a strategy for reducing energy costs in hospitals to ensure the sustainability of health services. In this framework, a novel hybrid decision making approach is generated based on golden cut-oriented ...
SERVQUAL-based evaluation of service quality in Turkish health industry with fuzzy logic
(IGI Global, 2020)
The aim of this study is to analyze the service quality in the Turkish health sector. In this context, a literature review is conducted, and 16 different criteria based on SERVQUAL are determined. Fuzzy DEMATEL method is ...