Browsing by Author "Mızrak, Filiz"
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Analysing customer satisfaction of civil aviation companies of Turkey with text mining
Eti, Serkan; Mızrak, Filiz (Springer, 2020)This study is aimed to determine the issues that affect customer satisfaction in mobile applications to airline companies. In this context, five of the largest airlines operating in Turkey (Turkish Airlines, Pegasus, ... -
An analysis of the relationship between sustainable fuel management and competitive strategy in the aviation industry
Mızrak, Filiz; Türk, Abdullah; Mızrak, Kağan Cenk (Springer Science and Business Media Deutschland GmbH, 2022)Air transport is currently carried out with conventional aviation fuel derived from petroleum. However, it has been known that this fuel is not sustainable. The sector functions with many constraints due to its nature. ... -
An evaluation for the use of alternative vehicle technologies and energy resources in logistic sector with a strategic approach
Mızrak, Filiz (Springer Science and Business Media Deutschland GmbH, 2022)Increasing global energy consumption results in important problems. The decrease in traditional energy resources such as oil, coal, and natural gas reveals the necessity of using these resources more efficiently. In this ... -
Leading determiners of institutionalization in globalization era and strategic change management in educational organizations
Çetiner Öztürk, İpek Tamara; Mızrak, Filiz (Springer Science and Business Media Deutschland GmbH, 2021)The aim of this study is to determine the main reasons for institutionalism and change process in educational organizations by benefiting from the literature through a case study. In this scope, the language school of a ... -
Role of agility in the banking sector in competitive globalization era: Evidence from the Turkish banking sector
Mızrak, Kagan Cenk; Mızrak, Filiz (IGI Global, 2019)In today's rapidly changing market conditions, organizations need to be agile to gain a competitive market advantage. This chapter details the key points required for agility. Although there has been ongoing discussion ... -
Sürdürülebilir ekonomik kalkınma bağlamında havayolu sektörüne yönelik etkin yatırım stratejilerinin belirlenmesi
Mızrak, Filiz; Yüksel, Serhat; Silahtaroğlu, Gökhan; Dinçer, Hasan (Gaziantep Üniversitesi, 2022)Bu çalışmanın amacı sürdürülebilir ekonomik kalkınma bağlamında havayolu sektörüne yönelik müşteri memnuniyeti bazlı yatırım stratejilerinin belirlenmesidir. Bu amaca yönelik olarak, havacılık sektöründe müşterilerin ...
