The bank's effect on digital capability and knowledge acquisition within the performance and digital native's perception of mobile banking
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info:eu-repo/semantics/openAccessAttribution 4.0 Internationalhttps://creativecommons.org/licenses/by/4.0/Tarih
2022Üst veri
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Aslan, B., Sönmez Çakır, F. ve Adıgüzel, Z. (2022). The bank's effect on digital capability and knowledge acquisition within the performance and digital native's perception of mobile banking. Revista de Estudios Empresariales-Segunda Época, 2, 292-313. https://dx.doi.org/10.17561/ree.n2.2022.6737Özet
The aim of this study is to analyze the effects of digital skills and knowledge acquisition on the performance and digital natives perceptions of mobile banking as a result of the increase in the use of mobile banking applications with the spread of the internet. A survey was conducted with 337 white-collar specialists working in the general directorates of banks. The SmartPLS 3.3.3 program was used, and the obtained data were analyzed. Digital capability and knowledge acquisition have positive effects on both the performances and digital natives perceptions of mobile banking. It is supported by hypotheses that banks should give importance to digitalization and information. The research covers a specific sector within a certain field, since the data were obtained from the expert-level personnel working in the general directorates of banks in Istanbul. The results could also be applied to analyze the effective performance of other companies that provide services through mobile applications. El objetivo de este estudio es analizar los efectos de la adquisición de competencias y conocimientos digitales en el rendimiento y las percepciones de los nativos digitales sobre la banca móvil como consecuencia del aumento del uso de aplicaciones bancarias móviles con la difusión de Internet. Se realizó una encuesta a 337 técnicos administrativos que actúan en las direcciones generales de los bandos, cuyos datos fueron analizados con el programa SmartPLS 3.3.3. Entre los resultados destaca que la capacidad digital y la adquisición de conocimientos tienen efectos positivos tanto en los resultados como en las percepciones de los nativos digitales sobre la banca móvil. Las hipótesis apoyan que los bancos deben dar importancia a la digitalización y a la información. La investigación abarca un sector específico dentro de un ámbito determinado, ya que los datos se obtuvieron del personal experto que trabaja en las direcciones generales de los bancos de Estambul. Los resultados también podrían aplicarse para analizar el rendimiento efectivo de otras empresas que prestan servicios a través de aplicaciones móviles.
Kaynak
Revista de Estudios Empresariales-Segunda ÉpocaSayı
2Koleksiyonlar
- Makale Koleksiyonu [197]
- WoS İndeksli Yayınlar Koleksiyonu [6458]
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