Ara
Toplam kayıt 56, listelenen: 11-20
Data mining-based evaluating the customer satisfaction for the mobile applications: An analysis on Turkish banking sector by using IT2 fuzzy dematel
(IGI Global, 2019)
The aim of this study is to evaluate the customer satisfaction for mobile applications in the Turkish banking industry. For this purpose, the last 500 customer comments of 24 different Turkish deposit banks' mobile ...
SERVQUAL-Based performance analysis of agricultural financing in E-banking industry: An evaluation by IT2 fuzzy decision-making model
(IGI Global, 2019)
The aim of the study is to measure the effectiveness of commercial banks in the agricultural financing in Turkey. For this purpose, 10 different criteria are identified based on five different SERVQUAL perspectives. Moreover, ...
Mevduat bankalarında kalite fonksiyon yayılımı temelli alternatif dağıtım kanallarının analizi: Monte Carlo simülasyonu ve sezgisel bulanık mantık ile bütünleşik karar verme
(Türkiye Bankalar Birliği, 2018)
Bu çalışmada Türkiye’deki mevduat bankalarının alternatif dağıtım kanallarını hangi ölçüde etkin kullanıldığının kalite fonksiyon yayılımı temelli ölçülmesi amaçlanmaktadır. Bu bağlamda; müşteri beklentileri, teknik ölçütler, ...
Analysis of service innovation performance in Turkish banking sector using a combining method of fuzzy mcdm and text mining
(Kyrgyz-Turkish Manas University, 2018)
The purpose of the study is to examine the effecting factors for new service development capabilities in Turkish banking sector and to evaluate the performance of the banks in listed BIST based on the service innovation ...
Determining the effects of monetary policies on capital markets of the emerging economies: An evidence from E7 countries
(Emerald Group Publishing Ltd, 2019)
Monetary policy refers to the actions of the central banks by controlling money supply with the aim of reaching macroeconomic purposes. Controlling inflation, providing stability in interest and currency exchange rate, ...
Evaluating the financial and nonfinancial functions of the waqfs in ottoman economy
(İstanbul Ticaret Üniversitesi, 2019)
This study aims to evaluate the financial and nonfinancial functions of the waqfs in Ottoman economy. Within this framework, five different functions of the waqfs are defined based on literature review. In addition to this ...
Corporate governance-based evaluation of alternative distribution channels in the turkish banking sector using quality function deployment with an integrated fuzzy MCDM method
(IGI Global, 2019)
The aim of the chapter is to evaluate the effect of corporate governance in alternative distribution channels for the Turkish banking sector. For this purpose, an integrated fuzzy MCDM model is structured to analyze the ...
Kano-based measurement of customer expectations in retail service industry using IT2 Dematel-Qualiflex
(IGI Global, 2019)
This study aims to analyze customer expectations in European retail banking industry. For this purpose, five different criteria are identified. Furthermore, IT2 FDEMATEL approach is used to weight these criteria. In addition, ...
Analysis of the customer- based efficiency at workplace for tourism industry using house of quality
(IGI Global, 2019)
The aim of the study is to evaluate the customer expectations and workplace efficiency of tourism industry in the competitive market environment. For this purpose, house of quality is applied to measure the relative ...